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Frequently asked
questions
.
Tickets & What's Included
How do tickets work?
Every place is by application. Choose your ticket, apply online and we'll reply within 1 working day. If you're approved, we'll email you a secure link to pay.
What's included in my ticket?
Is VAT charged?
Where is the venue?
How can I speak or sponsor?
Entry Rules
What do I need to bring to get in?
Are under-18s allowed?
What time do doors open?
I have access needs or need a carer. Can you help?
Refunds & Transfers
What is the refund policy?
How do I transfer my ticket?
What if the event is cancelled or postponed?
Other
Are group rates available?
Is lunch included on every tier?
Is there a code of conduct?
What if I have a problem or feel unsafe on the day?
Are my belongings safe?
Can I pitch to investors at the event?
Are conversations at the event confidential?
Can I opt out of photos?
What is the delegate directory?
Will speaker session recordings or slides be shared afterwards?
Who do I contact with questions?
How do I make a complaint?